Refund, Replacement & Return Policy

At PICKITT MARKET, we carefully inspect, pack and dispatch every order. In the unlikely event that you experience an issue with your order, please read the following policy carefully.

By placing an order with PICKITT MARKET, customers are requested to review the applicable terms below regarding reporting and verification of order-related issues.

1. Replacement Eligibility

A replacement may be considered in the following cases:

• Wrong product received
• Product received in damaged condition
• Manufacturing defect
• Missing item/product from the parcel

All claims are subject to verification by PICKITT MARKET and the conditions mentioned below.

2. Complaints Must Be Reported Within 24 Hours

Any complaint regarding an order must be reported to PICKITT MARKET within 24 hours of delivery, including:

• Damaged product
• Wrong product received
• Missing product/item
• Manufacturing defect noticed upon delivery
• Parcel marked as Delivered but Not Received
• Any other discrepancy relating to the contents or delivery of the parcel

For shipments showing Delivered in courier tracking, the 24-hour reporting period will be calculated from the date/time the courier records the shipment as delivered.

This timeframe is important because courier/logistics partners have limited periods within which delivery disputes can be raised and investigated.

Complaints received after the applicable reporting period may not be eligible for courier investigation, replacement or refund where the issue can no longer be reasonably verified, subject to applicable law.

Customers are therefore strongly advised to inspect their parcel immediately after receiving it.

3. Mandatory Unboxing Video

A complete and continuous unboxing video is mandatory for claims relating to:

• Damaged products
• Wrong products
• Missing products/items
• Manufacturing defects visible upon opening
• Quantity discrepancies
• Any discrepancy regarding the contents of the parcel

Unboxing Video Requirements

The video must:

• Start before the parcel is opened.
• Clearly show the parcel in its sealed condition.
• Clearly show the shipping label/AWB details on the parcel.
• Show the complete opening of the parcel.
• Clearly show all products received.
• Clearly capture the damage, wrong item, missing item or other issue being claimed.
• Be recorded as one continuous video without cuts, edits or interruptions.

Customers are requested not to open the parcel before starting the recording.

Claims relating to damaged, missing, incorrect or defective products may not be accepted where the claim cannot be reasonably verified without the required unboxing video, subject to applicable law.

PICKITT MARKET may also request photographs of the product, packaging, shipping label or other information necessary to verify the claim.

Please retain the original packaging until your complaint has been completely resolved.

4. Parcel Marked “Delivered” but Not Received

If courier tracking shows your shipment as Delivered, but you have not received the parcel, you must contact PICKITT MARKET within 24 hours of the shipment being marked as delivered.

An unboxing video is not required for a genuine Delivered-but-Not-Received complaint.

After receiving a timely complaint, PICKITT MARKET will raise a dispute/investigation with the concerned courier partner wherever applicable.

The courier investigation may include verification of:

• Proof of Delivery (POD)
• Delivery OTP
• GPS/location information
• Delivery-agent records
• Delivery confirmation
• Other information maintained by the logistics partner

Courier companies maintain limited timelines for accepting delivery disputes. If a complaint is reported after the courier's permitted investigation period, the courier may decline to investigate the shipment.

In such circumstances, PICKITT MARKET may be unable to approve a refund or replacement where non-delivery cannot be independently verified, subject to applicable law.

5. Original Packaging

Customers must retain the original packaging until the complaint has been resolved.

Where applicable, this includes:

• Outer courier packaging
• Shipping label
• Product packaging
• Foam/cushioning
• Tags and barcodes
• Accessories
• Manuals/warranty cards
• Invoice

Please do not throw away the packaging if you intend to make a claim.

6. How to Raise a Complaint

To report an order-related issue, email:

pickittmarket@gmail.com

Please provide:

• Order ID
• Registered mobile number
• Complete mandatory unboxing video, where applicable
• Clear photographs of the affected product
• Photograph of the complete product
• Photograph of the outer packaging
• Photograph showing the shipping label
• Brief description of the issue

Our team will generally review the information provided within 2–3 working days.

Submission of photographs/videos does not automatically guarantee approval. Each claim is subject to verification.

7. Replacement Process

If your replacement request is approved, PICKITT MARKET may arrange a reverse pickup of the affected product where required.

Reverse pickup generally takes approximately 2–3 working days to arrange, depending upon courier serviceability.

After the returned product reaches our warehouse, it will be inspected by our Quality Assurance team.

Once approved, the replacement will be processed.

Approved replacements/exchanges may take approximately 10–15 working days, depending upon product availability and delivery location.

8. Condition of Returned Products

Where a product needs to be returned, it must be returned with the original packaging and all items originally supplied with it, wherever applicable.

This includes:

• Tags
• Barcodes
• Accessories
• Manuals
• Warranty cards
• Shipping labels
• Product packaging

The product should remain unused except where reasonably necessary to identify or demonstrate the reported defect.

9. Refunds

Refunds are not automatically provided for every complaint.

Depending upon the circumstances and verification of the claim, PICKITT MARKET may provide a replacement or, where appropriate, approve a refund.

If a refund is approved by PICKITT MARKET, it will be processed to the applicable payment method/account.

After processing from our end, the amount generally takes approximately 7–10 working days to reflect, depending upon the customer's bank/payment provider.

Nothing in this policy is intended to limit any rights or remedies available to customers under applicable consumer law.

10. Partial COD / Advance Payments

For certain Cash on Delivery orders, PICKITT MARKET may collect an advance/partial payment to confirm the order.

The advance/partial COD confirmation amount is non-refundable if the customer refuses or fails to accept the shipment without a valid verified reason.

If a customer cancels an order after it has been dispatched, the advance/partial payment may also be non-refundable.

This does not affect remedies available for a verified issue attributable to PICKITT MARKET or where otherwise required under applicable law.

11. Failed Delivery / Customer Refusal

Customers are responsible for providing complete and accurate shipping information and remaining available for courier delivery attempts.

If a shipment is returned because of:

• Customer refusal
• Incorrect/incomplete address provided by the customer
• Customer unavailable during delivery attempts
• Customer failing to respond to courier calls/messages
• Other customer-attributable delivery failure

applicable advance payments, shipping charges and handling costs may be non-refundable, subject to applicable law.

12. Product Colour, Shape & Appearance Variations

Many PICKITT MARKET products are hand-finished, printed, 3D-printed or manufactured in batches.

Minor variations may therefore occur in:

• Colour/shade
• Texture
• Finish
• Shape
• Pattern
• Dimensions
• Appearance

Product colours may also appear slightly different depending upon lighting, photography and the customer's phone/computer display.

Minor variations that do not materially affect the intended use of the product will generally not be considered manufacturing defects.

13. Change of Mind

Returns/replacements are generally not offered solely for:

• Change of mind
• Customer no longer wanting the product
• Personal preference
• Minor colour/shade differences
• Minor acceptable manufacturing/3D-printing variations
• Incorrect product selection by the customer

This does not affect rights available under applicable law.

14. Order Cancellation

Customers wishing to cancel an order should contact us as soon as possible.

Once an order has been processed, packed or dispatched, cancellation may not be possible.

For Partial COD orders, the advance confirmation amount may be non-refundable once the order has been dispatched.

15. Contact Information

For complaints, replacement requests or refund-related queries:

PICKITT MARKET
Email: pickittmarket@gmail.com
Website: pickittmarket.com

Please mention your Order ID and registered mobile number when contacting us.

IMPORTANT NOTE

This policy applies to orders placed through the official PICKITT MARKET website — pickittmarket.com.

Customers are strongly advised to record a complete unboxing video before opening every parcel and report any issue within 24 hours of delivery.

PICKITT MARKET reserves the right to verify claims before approving any replacement, return or refund. Nothing in this policy is intended to exclude or restrict rights or remedies that cannot lawfully be excluded under applicable consumer law.